Cuchi Ltd endeavours to display up-to-date stock information for immediate dispatch. While we aim to ensure the product stock information showing online is up-to-date, from time to time and due to popularity or interrupted supply, some items may be unavailable temporarily or out of stock.
Cuchi Ltd reserves the right to change prices of goods advertised on this website, without notice. Prices listed on our website are in New Zealand Dollars (NZD) and include a 15% Goods & Services Tax (GST). Orders are processed in New Zealand Dollars (NZD) only, and dispatched when payment is received in full. All goods remain the property of Cuchi Ltd until full payment is received.
If you order from outside New Zealand, and use a foreign currency credit card, the New Zealand Dollar amount will be charged to your card at your provider’s current exchange rates, which can differ depending on when that provider processes the transaction and may include international transaction fees. Please contact your credit card provider directly for their terms and conditions.
A deposit of 30% is required when you place your order and full payment is required prior to delivery. If you wish to inspect your furniture prior to delivery this can be arranged, providing you are able to visit our Auckland warehouse.
Goods can be taken on appro if you leave the details of your credit card, address and phone numbers. Freight charges will apply and any damage to the furniture will be the responsibility of the customer.
Measuring up your furniture
Please note is the responsibility of the customer to ensure that access is possible for the furniture they have purchased. If furniture needs to be returned because of access issues then there will be extra freight or delivery costs charged.
Colour reproduction in our online catalogue is as accurate as possible. Please note colours instore may vary slightly from what is presented on digital screen.
Promotions and discounts
Any promotion or discount codes are issued at the discretion of Cuchi Ltd. We reserve the right to cancel any order which uses a promotion or discount code without authorisation. Promotional offer or discount codes may be used once only per customer per promotion, unless specified. Promotional offers or discount codes are not extended beyond the specified end date.
Domestic freight costs are additional to the cost of the furniture. You are welcome to pick up your furniture from our Auckland showroom/warehouse. Alternatively, we will provide a quote and arrange delivery of purchased goods. We aim to dispatch all orders (except customised orders) within 1-2 business days.
If you live outside of New Zealand and wish to have a product shipped to you, please email us with your destination and we will provide a shipping quote, where possible. Any taxes, duty or other fees incurred on arrival of international orders are the sole responsibility of the customer.
Refunds, returns and exchanges
All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
By law Cuchi Ltd is not required to accept returns due to changes your mind, therefore exchanging or returning goods is solely at the discretion of Cuchi Ltd. Returns and exchanges are reviewed on a case by case basis. If, for any reason, you are not satisfied with your purchase, please contact us in the first instance on +64 9 377 0980 to notify us with the original invoice number and the reason. Alternatively, you may email us with the same information: firstname.lastname@example.org
Please note, sale items are not eligible for a refund, however we may exchange these or issue a credit voucher if the product is faulty; this is decided at the discretion of Cuchi Ltd. Please note we do not accept unused goods in damaged packaging unless they are faulty. These are reviewed on a case by case basis. This policy extends to freight charges on dispatched goods.
Custom orders are based on individual requests and therefore considered final sales once the order has been placed with international or domestic suppliers and shipped.
As our antique products are individual in character, they are not sold ‘as new’ and therefore do not carry the same warranty attached to new goods. Please chat with us before purchasing antiques and one-off pieces if you are unsure of any aspect of the product.
This website and its contents are the property of Cuchi Ltd and subject to copyright.
The Cuchi website may be accessed in New Zealand and throughout the world. Fair use of this site is governed in accordance with the laws of New Zealand.