Terms & COnditions

Thank you for shopping with Cuchi. We strive to provide you with the highest quality furniture and exceptional customer service. By confirming the purchase and paying your deposit you are confirming you have read and accepted the terms and conditions outlined below. If you have any questions or require further clarification, please don’t hesitate to contact our customer service team. We are here to assist you.

Terms and Conditions – Cuchi Ltd

1. Pricing and Quotation:

1.1 All prices listed on our website or provided in a quotation are in New Zealand dollars (NZD) and include Goods and Services Tax (GST), unless stated otherwise.
1.2 Excludes all costs associated with the delivery and handling of goods, which are payable by you in addition to the price of the Goods.
1.3 Our Goods quotes are valid for 7 days from the date of the Quote.
1.4 An estimate delivery cost will be based on our “standard delivery service” using the address provided by you on this Order, additional delivery charges may apply due to access restrictions, fragile, oversized items, rubbish removal, or with special delivery instruction.

2. Payment:

2.1 20% of the price of the Goods is required when you order the Goods.
2.2 The balance of the goods plus any additional charges is required in full prior to delivery.
2.3 For custom-made or personalized orders, full payment may be required before the production process begins.
2.4 We accept payment via various methods, including credit cards, debit cards, bank transfers, and cash (in-store purchases only). A 2% credit card surcharge applies.

3. Lead Time and Delivery:

3.1 The lead time for your order will vary depending on the item(s) purchased and their availability. Additional processing time is required when the Goods are available at our warehouse.
3.2 We will provide an estimated lead time at the time of purchase. However, please note that these are estimates and are subject to change due to unforeseen circumstances or supplier delays.
3.3 We will make every effort to deliver your order within the estimated lead time. However, we are not liable for any delays beyond our reasonable control.

4. Delivery Services:

4.1 One delivery per address
4.2 Delivery during normal business hours (Monday to Friday, 9am – 5pm)
4.3 Scheduled delivery, where your goods are delivered by our carrier as part of their regular scheduled delivery run to your address location.
4.4 Our delivery service is door to door only. A premium delivery service may be available on request with additional delivery charges applied.
4.5 Our preferred carrier will contact you directly to schedule a delivery time and to confirm that you will be on the premises to receive the Goods.
4.6 If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for the return of your Goods to our warehouse and a re-delivery fee will apply.
4.7 If you wish to change the delivery date or delivery address, you must contact our Customer Care Team at least 48 hours prior to the despatch of your order. 4.8 You are required to inspect your Goods when you take delivery of them. If your goods, or the packaging shows any signs of having been damaged in transit, we ask you to photograph the packaging damage prior to unpacking, and note the damage on the delivery documentation presented by the carrier for your signature.
4.9 You are required to notify us in writing of any damage to the Goods or shortages within 48 hours of delivery.

5. Storage Of Goods

5.1 We offer the first 30 days free of charge for the storage of your goods from when they are available for delivery.
5.2 Weekly storage and warehousing fees apply thereafter.

6. Cancellation: Please choose carefully as once your order has been confirmed, we do not refund or allow returns or exchange if you change your mind or are unhappy with your selection.

6.1 If you request to cancel your order prior to delivery and we agree to cancel your order, you agree to the following:
a. Stock Items: you will be refunded any monies paid less a $150 cancellation fee to cover our administrative costs and expenses incurred in handling and then cancelling the order.
b. Made-to-Order / Custom Orders: you will forfeit the full amount of your deposit. (For clarity, these are Goods which are not held in stock by us and which we have ordered especially for you from our supplier).
c. Clearance Goods or Floor Stock Goods: We do not allow cancellations of orders for clearance or floor stock items. These Goods are purchased in the condition they are displayed
6.2 Cancellation requests must be in writing and must have been accepted by us in writing.
6.3 If the order has already been shipped or delivered, you will be responsible for return shipping costs.

7. Return, Exchange, and Refund:

7.1 We are unable to accept the return of goods for refund, exchange or credit unless the delivered item is faulty.
7.2 If we agree the Goods are faulty, we will meet our obligations under the CGA to refund, repair or replace.
7.3 In the event we agree to accept a return for reasons other than our obligations under our Warranty Terms, the request to return your items must be made within 7 days of receipt of the Goods. The Goods must be returned in its original condition, unused, and in its original packaging.
7.4 You need to pay all costs associated with the return of the Goods along with a 10% restocking fee.
7.5 Non-refundable items include clearance or final sale items, assembled or modified furniture unless they are defective or damaged upon arrival.

8. Warranty:

8.1 We provide a warranty on our products in accordance with the Consumer Guarantees Act 1993. The warranty period may vary depending on the item and will be clearly communicated to you at the time of purchase.
8.2 The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, or unauthorized repairs.
8.3 Normal wear and tear, soiling or fading and creasing will occur due to natural characteristics of fabric and normal usage.
8.4 Natural timber goods where cracks, splits and twisting have occurred are considered the natural behaviour of wood.
8.5 To claim warranty service, please contact our customer service team and provide proof of purchase and details of the issue.

9. Limitation of Liability:

9.1 Our liability for any claim, whether in contract, tort, or otherwise, arising out of or in connection with the purchase or use of our products shall be limited to the purchase price paid by you.
9.2 We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or any delays or disruptions in delivery.

Please note that these terms and conditions are subject to change without prior notice. Any changes or updates will be posted on our website.